DeKalb CEO Michael Thurmond will give an update on progress made toward addressing the water billing crisis on Tuesday, April 11, at 6:30 p.m., in the Maloof Auditorium, 1300 Commerce Drive, Decatur, GA 30030.
CEO Thurmond will discuss the most recent steps the county has taken to resolve the county’s water billing crisis. This meeting is part of CEO Thurmond’s commitment to be transparent by regularly updating residents about the county’s efforts to improve customer service in water billing.
Customers will be able to submit new water billing disputes and ask general water billing questions.
The meeting will be broadcast live on Comcast Cable Channel 23 for residents living in DeKalb County. It also will be streamed live on the county website at www.dekalbcountyga.gov.
Water billing customers will have an opportunity to speak to DeKalb County Utility Customer Operations representatives from 4 to 6 p.m. and 8:30 to 9 p.m. in the Maloof lobby.
These representatives will be able to verify whether the customer is in dispute process. Customers who have had their bills held will be able to learn whether their bills will be one of the 8,000 bills to be released beginning the week of April 10 or whether their bills still will be held for evaluation.
DeKalb County water billing representatives will not be able to access the billing system, provide specific account information or review the current dispute status.
For more information, visit www.dekalbcountyga.gov/waterbilling